Frequently Asked Questions

Everything you need to know about shopping with Wards Shoe Shops Ltd

How do I determine my correct shoe size?

We provide a comprehensive size guide on each product page that includes UK, EU, and US conversions, along with tips on measuring your foot for the perfect fit.

What is your return policy for footwear?

You can return unworn items in their original packaging within 30 days of purchase for a full refund or exchange. Please ensure the soles are unmarked.

How long does shipping take within the UK?

Standard delivery typically takes 3-5 working days, while our express shipping option delivers within 1-2 working days for orders placed before 2pm.

Do you offer international shipping?

Yes, Wards Shoe Shops Ltd ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How should I care for my leather shoes?

We recommend using a high-quality leather conditioner and a soft brush. Avoid direct heat sources when drying and use shoe trees to maintain their shape.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.